Keeping energy costs simple
We formed Apex Energy to breathe new innovative thinking into the stale Australian energy market.
This includes eliminating charges we see in the industry which we consider excessive, we aim to keep our costs simple and market competitive.
Here’s how Apex Energy is different:
- We work closely with our body corporate committees
- We replace peak and off peak with one easy-to-follow tariff
- We charge fees only when we can’t commercially absorb costs passed onto us by a supplier or vendor
- We pass on supplier charges without a mark-up for meter reading
- We believe you are free to choose and opt in or out as you please.
- If a default takes place we contact you to offer payment terms or alternatives for hardship
The supply, use and monitoring of energy is expensive and complex with significant infrastructure such as poles, wires and cables. When life gets you tangled up and payment defaults occur you will receive a fee for these following fees. Note: All fees shown below include GST.
Disconnection
$10 incl GST
If your bill balance is overdue and we cannot reach you we send a disconnection form. Five days after the notice date, the account is closed and we arrange a final meter reading and for electricity supply to be disconnected. The disconnection fee is charged to the final bill
NOTE: If a default takes place we contact you to offer payment terms or alternatives for hardship
Reconnection^
$10 incl GST
When a disconnected account has been paid and is in good credit standing, we reconnect the electricity supply for a ‘standard’ meter within two business days during normal business hours.
On the first invoice for reconnected supply, the reconnection fee will be appear
Late Payment Fee
$15 incl GST
If your account balance is not paid by the due date, we reserve our rights to charge a late payment fee on the next bill issued.
Dishonour fees
Cheque or Direct Debit $ 10 incl gst
We charge fees only when a payment default takes place that we can’t commercially absorb. For example fees are passed onto us by a supplier or vendor such as a ban.
Direct debit $2.50 incl GST
Cheque dishonour fee $5.00 incl GST
Credit Card fees
We accept all major credit cards for bill payment, however, any bank charges or levies associated with the transaction will be charged to the card holder. Our payment options include BPay and Direct Debit which have no transaction costs for our customers.
Special Meter Read Fee^
$ supplier cost passed through
Most of our smart meters allow us to remotely read your meter so no fee applies.
If an unscheduled manual meter reading requires a call-out we pass the charge through without a mark-up.
Metering Investigation^
$ supplier cost passed through
Most of our smart meters allow us to remotely read your meter so no fee applies.
However if a customer requests a manual meter test and no fault is found with the meter, a fee may apply for the technician’s time.
Service Technician Fee^
$ supplier cost passed through
If an unscheduled manual meter reading requires a call-out from a technician and the fault is found to be within a customer’s control, a fee may apply for the technician’s time.
For example if the customer’s switchboard circuit-breaker trips.
^ Fees can increase for work required outside normal business hours 08:00 – 16:00 by up to 20%
# All fees include GST
If it turns out we’re not the best electricity partner for you, we understand.
We want to hear your comments and we will always support your rights, complaints, feedback and privacy in our Complaints Resolution Promise.